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What to Look for When Hiring a Moving Company

We have all heard that the process of moving can be a very stressful undertaking. You can avoid much of the stress of moving by doing your due diligence while searching for a moving company for either a residential or office move. What should you include in this due diligence process? Are there telltale signs that let you know that you are dealing with a dubious or unprofessional moving company? This article will answer those questions. Please give us a call at (208) 378-0226 if you would prefer to discuss live with our team of moving professionals.

1. Choose an experienced company.

There are two main reasons why you should avoid new moving companies. There is really no way to be sure they are not a fly by night operation. Secondly, a new moving company may be a disreputable moving company operating by a new name. You want the company to have lots of experience and hundreds of satisfied customers. Cross Town Movers has been successfully moving families for over 35 years. We know our customers’ time is valuable and we’ll be there to help make your move as smooth as possible.

2. They should be local if you are doing a local move

Choose a moving company with an established local presence. That kind of company understands the challenges of moving within your region. Local moving companies have their main offices in the area, so they are more responsive and it is easier to communicate with them. For the Boise area it is best if the mover is physically located in Boise, Eagle, Meridian, Nampa or Caldwell. Cross Town Movers is based in Boise, Idaho, and we provide commercial moving & residential moving services for individuals all over the Treasure Valley.

3. Licensing and memberships

Municipalities require moving companies to be licensed. A licensed company has put in the work to meet the requirements of the authorities. This assures you that they have taken the time to go through legitimate processes.

4. Verifiable references

This is another reason why you want to choose a local moving company. The references the mover provides should be people who live in your city and are therefore easy to contact. Make sure these references are fairly recent customers. Recent customers will have fresh memories of what their experience with the mover was like, so the insights they offer will still be relevant.

5. Online reviews, ratings, and recommendations

What are past customers saying about the moving company? References provided by a moving company could be biased but online reviews offer a more balanced view of the company’s services. Check out their Google reviews and pay particular attention to negative reviews and how the company responds to them. At the time of this posting, Cross Town Movers boasts a 4.9 star review average, with over 635 reviews.

6. Insurance

A moving company should not only be insured, but the kind of insurance they have also matters. You want to make sure that the company has both liability coverage and worker’s compensation insurance. The latter will shield you from legal liability if one of their employees is injured in your home. The former will compensate you if your goods are damaged during the move.

7. Their team

The quality of a moving company’s employees, how many there are, and whether they are full time or part time workers matters. You want the company to have a good number of movers, not just a few. Having this number of employees ensures that your moving plans will not be disrupted if some of the workers fall ill or leave the company. Cross Town Movers proudly employs a team of highly experienced and trained crew members.

8. The size of their fleet of trucks

In addition to the size of the workforce, you want to find out the size of their fleet and the kind of moving equipment they have. A moving company with a large fleet means they are an established business with lots of experience. It also means that if one of their trucks becomes unavailable, your moving plans will still go ahead as planned. Learn more about the value of high quality moving rental trucks.

9. The moving estimate

Moving companies typically base their rates on the number of hours it will take to move your items and how many movers are involved. In order to get an accurate idea of how much to charge you, the mover should get detailed information about the items they will be moving. Contact Cross Town Movers today to request an estimate for how much your move will cost.

10. Is the office staff pleasant and willing to answer all of your questions?


Beware if the company will not tell you the exact rates you will be charged, or tell you what any other fees there may be. We here at Cross Town Movers in Boise, Idaho meet all of the above criteria and look forward to your call when it is time to move. Call us today at (208) 378-0226, or contact us today by requesting an estimate with the specific details of your move.

Moving Boise Area Families for Over 35 Years

With our affordable hourly rates, experienced trained crews, and fully equipped trucks, moving with us will be as easy as one quick phone call.